FAQs
Frequently Asked Question
Welcome to the Sextoysvip FAQ section! Here you’ll find answers to the most common questions we receive about our products, services, and policies. If you don’t find the answer you’re looking for, feel free to contact our customer support team.
What is Sextoysvip?
SextoysVIP is a premium provider of high-quality adult toys and accessories. We offer a wide range of products designed to enhance your intimate experiences.
Are Sextoysvip products safe to use?
Yes, all of our products are made from body-safe materials and are rigorously tested to ensure they meet safety standards. We prioritize your health and well-being.
How can I place an order?
You can place an order directly through our website. Simply browse our catalog, add items to your cart, and proceed to checkout.
The item I ordered does not fit, what should I do?
We will accept returns for all pieces of hanging lingerie if they do not fit. The product must be unworn and contain all original tags to be eligible for returns. If you tried on the item to verify size, this does not classify the item as worn and will still be eligible for returns. Please email shop@sextoysvip.com to begin a return.
My product is defective, what should I do? (Return Policy)
All sales are final. Since many of our products are personal and come in contact with body parts and bodily fluids, we do not offer returns. This is simply to ensure that all of our customers receive brand new and never used items.
What is a return policy?
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What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods.
Is my payment information secure?
Absolutely. We use advanced encryption technology to protect your payment information and ensure your privacy.
Where do you ship to?
We offer worldwide shipping. For specific information on shipping times and costs, please visit our Shipping Information page.
How discreet is your packaging?
All orders are shipped in plain, unmarked packaging to ensure your privacy. There will be no indication of the contents or the sender.
How long will it take to receive my order?
Shipping times vary depending on your location. Generally, orders within the take 1-3 business days, while international orders may take 4-7 business days.
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